Refund policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

In the same condition as you received it
Unused and unworn
With tags attached
In its original packaging
With receipt or proof of purchase

To start a return, contact us at caseestoreofficial@gmail.com

⚠️ Unboxing video is mandatory to claim any return or refund.

If your return request is accepted, we will send you:

A return shipping label
Instructions on how and where to send the package

Items sent back without requesting a return first will not be accepted.

For any return related questions, contact: caseestoreofficial@gmail.com

Damaged or Wrong Items

Please inspect your order after receiving it.
If the item is defective, damaged, or wrong, contact us immediately so we can review the issue and resolve it.

Non-Returnable Items

Certain items cannot be returned, such as:

Perishable goods (food, flowers, plants)
Custom or personalized products
Personal care products (beauty items)
Hazardous materials, flammable liquids, or gases

❌ Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to exchange an item is:

Return the product you received
After the return is approved, place a new order for the desired item.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason.

Items must still be:

Unused
With tags
In original packaging
With proof of purchase

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved.

If approved:

Refund will be issued to the original payment method
It may take up to 10 business days

Banks or card companies may take additional time to process the refund.

If 15 business days have passed after approval and you haven’t received your refund, contact us at:
caseestoreofficial@gmail.com